Return & Exchange
Every FYGO order is cash on delivery, and you check the pair before you pay. Here is what happens at your door, how exchanges work, what delivery costs and how to reach us.
The short version
Check at the door
Open the box and check the pair before you pay the rider.
5-day exchange
Swap for another size or any design we have in stock. Unworn and boxed. Delivery is charged both ways.
Our mistake? Free replacement
A wrong or faulty pair is replaced free, with delivery both ways on us.
No refunds
We exchange instead. You only pay for a pair you have checked and accepted.
At your door
When the rider arrives, open the box and check the pair before you pay: the size, the design, the grade shown on the product page and the condition.
- Not what you ordered, or it has a fault? Hand it back to the rider and pay nothing. Message us and we send the right pair free, with delivery both ways on us.
- It is what you ordered, but you changed your mind? You can still hand it back. Please pay the rider the delivery charge. You pay nothing for the pair.
Exchange any size or design
Wrong size, or want a different design? Exchange within 5 days of delivery for any size or any other design we have in stock.
- Unworn and back in its box
- Everything in the box untouched
- No marks, spots or signs of wear
- Delivery is charged both ways: ৳70 inside Dhaka, ৳100 + ৳100 outside Dhaka.
- Prefer to swap in person? Visit our office: Baridhara J Block, Dhaka, Bangladesh (Monday to Saturday, 8 AM to 8 PM).
To start an exchange, message us on WhatsApp with your order number: +880 1339-777722. Tell us the size or the pair you want, and we arrange the pickup and the new delivery.
A pair with a different price? If the new pair costs more, you pay the difference to the rider. If it costs less, no money is paid back.
A fault you find after delivery
If you find a fault after delivery that you could not see at the door, message us within 5 days of delivery with your order number and clear photos. If the fault comes from us, we replace the pair free, with delivery both ways on us. If that size is gone, you can choose any other size or design we have in stock on the same terms.
Refunds
We don't give refunds: we exchange instead. Because you pay only after checking the pair at your door, you never pay for a pair you didn't accept.
The one exception: if we can't deliver your order at all, we send back anything you paid in advance for it.
Delivery times and charges
| Area | Delivery time | Delivery charge |
|---|---|---|
| Inside Dhaka | 1-2 days | Free |
| Outside Dhaka | 3-5 days | ৳100 |
Pay cash on delivery. Check the pair at your door first.
Delivery times are estimates: couriers can take longer around holidays and in bad weather. You see the delivery charge before you place your order.
Refused parcels
A parcel refused at the door still costs us the delivery. If a phone number refuses parcels, we may ask for the delivery charge in advance by bKash before we send its next order, and after further refusals we may take its orders on WhatsApp only.
See also: FAQ and Terms & Conditions.
How to reach us
Please have your order number ready.
Office
Baridhara J Block, Dhaka, Bangladesh
Monday to Saturday, 8 AM to 8 PM