Last Updated: April 23, 2026
At Fygo, accessible from www.fygo.life, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Fygo and how we use it.
1. Who We Are
Fygo is a premier online retail destination in Bangladesh specializing in authentic, imported sneakers and trainers. We are committed to protecting your personal information and your right to privacy.
2. Information We Collect
We collect information that you provide directly to us when you interact with our store. This includes:
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Personal Identification Information: Name, email address, phone number, and shipping/billing address.
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Account Details: If you create an account, we store your username and encrypted password.
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Transaction Data: Details about the products you purchased, order history, and payment method (we do not store full credit card numbers or sensitive wallet PINs).
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Communication Data: Information provided when you contact our customer support team or leave a comment on our site.
3. How We Use Your Information
We use the information we collect in various ways, including:
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Order Fulfillment: To process your orders, arrange for shipping through our logistics partners, and provide order updates.
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Customer Support: To respond to your inquiries and resolve any issues with your purchases.
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Personalization: To remember your preferences and provide a more tailored shopping experience.
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Marketing: With your consent, we may send you emails about new sneaker drops, seasonal sales, and exclusive offers.
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Security: To prevent fraudulent transactions and monitor the security of our website.
4. Cookies and Tracking Technologies
Like any other website, Fygo uses “cookies.” These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited.
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Necessary Cookies: Required for the website to function, such as keeping items in your shopping cart.
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Preference Cookies: These allow us to remember choices you make (like your login details) to provide a more convenient experience.
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Analytics Cookies: We use these to understand how visitors interact with our website, which helps us improve our service and product selection.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we do share information with trusted partners to run our business:
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Logistics Partners: We share your name, address, and phone number with delivery services in Bangladesh to ensure your sneakers reach you.
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Payment Gateways: We use secure third-party processors to handle payments via bKash, Nagad, or credit/debit cards.
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Service Providers: We may use tools for automated spam detection (specifically for comments) and website analytics.
6. Data Retention
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Account Information: We keep your profile information for as long as your account is active.
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Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
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Order Records: We retain transaction data for a period required by Bangladeshi tax and legal regulations.
7. Your Rights Over Your Data
You have the following rights regarding your personal information:
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Access: You can request a copy of the personal data we hold about you.
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Correction: You can update or correct your account information at any time through your profile settings.
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Erasure: You can request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use encrypted connections (HTTPS) and follow industry best practices to protect the data transmitted through our site.
9. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through our official website or customer support channels.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.